inTouch Communications provides a full range of communications services and equipment for offices and remote workers
Call today for a no charge technology evaluation from inTouch Communications.
Case Study
inTouch – Connecting Sites & Improving Customer Relations with VoIP in the Cloud
Companies with multiple locations which are managed by a limited staff require a communications solution that can route calls to available agents automatically. This is achievable using a Cloud-based Wildix system, which ensures that calls do not ring at locations where managers are away from the phone and instead routes call traffic to available agents or, better still, to agents with more skill and experience in winning deals… Read the Case Study
Pros vs Cons of VoIP
Pros
Scalability: Easily scale the number of users as your company grows.
Cost Effective: A huge benefit of VoIP is that limited software and hardware is required to operate the system.
Mobility: Our VoIP solutions come with a mobile application allowing you to answer your desk phone from your cell phone. You can also access your phone system from any desktop, laptop, or tablet allowing for remote working capabilities.
Security: Security is a top priority for inTouch. All of our VoIP solutions have all security features built inside the product, which means they system is secure by design, and that security is not delegated to third party devices.
- 100% secure by design
- 2 part-authentication
- HIPPA and Hi-Tech Compliant
Solutions:
- CRM
- Email, Chat, SMS, Voice
- Video Conferencing
- Conference Calls
- Call Recording
- Online Faxing
- On-hold music/ message
Cons
Change: Often, a business’s main issue when considering VoIP is that it can be difficult to convince employees to switch from something they already know. Some people have a hard time adapting to change. At inTouch we provide you and your staff all the training and support starting day one, to insure a seamless transition from your old phone system to your new VoIP system. inTouch Communications is an industry leader in customer service because of our white glove approach day in and day out.
Dependency on bandwidth:
- High speed internet is essential when using/considering a VoIP phone system.
- Lack of bandwidth can lead to poor call quality (we have premise based solutions for those unable to obtain high-speed internet).
Have no fear, inTouch can help you overcome all of these cons.
Why Choose inTouch Communications?
At inTouch Communications, we pride ourselves on our ability to do what’s best for businesses. We also understand all too well the role that cost plays in the ultimate decision. So, while we may not always “get the sale,” you’ll always get our very best recommendations for each and every situation. And, very often, we find that our honesty and integrity eventually earns us another opportunity and a lifelong client.
Don’t take our word for it. See what our customers think about us.
Leave A Review
Erin Porterfield
December 4, 2024
inTouch demonstrates excellence in customer communication and communication systems, building a product to meet our specific needs. inTouch exemplifies dependability. We experienced inTouch to be responsive, knowledgable, an expert planner, an expert problem solver and fun to work. They are patient educators on communication systems that results in building confidence of new users. Yes, we will use inTouch again and again for our communication needs.
Daniel Murphy
December 4, 2024
We couldn't be more pleased with our new phone system and the inTouch team that helped us implement it...especially Jim! Their exceptional knowledge and expertise ensured a seamless transition and swift onboarding process. Every step of the way, their team displayed remarkable patience and professionalism, especially during training sessions with our staff.
They took the time to answer every question and made sure our team felt confident and well-equipped to use the new system effectively. It's rare to find a partner that combines technical skill with such personalized support and care for their clients' success.
We highly recommend inTouch to any organization seeking a reliable, expert partner for their communication needs. Thank you for making this process so smooth and setting us up for success!
Jared Rothfuss
October 18, 2023
We are thrilled with the exceptional customer service we received. Thanks to their assistance, we now enjoy a top-of-the-line phone system in our office that works seamlessly even when we're working outside of the office. Highly recommended!
Steven Taylor
August 31, 2023
I have worked with inTouch for the better part of two decades now and have been very pleased with their service.
Nicole Townsend
August 2, 2023
My office was looking to update a few things such as our on-hold message. Jonathan was able to assist me and get everything perfect and up to date very easily. He took the time to walk me through exactly what to do; I would have been so lost on what to do if he was not able to help me and be so patient with me. Thanks Jonathan!
Nathan Haynes
April 19, 2023
We have been using inTouch Communications as our phone vendor now for a little over 2 years. The customer service has been excellent. They are willing to go above and beyond on new projects. Their customer service staff is always available and they deliver a great service. I would highly recommend inTouch Communications to anyone with phone system needs.
Kyle Smith
February 3, 2023
We have used InTouch for years and they have always been great to work with. Thank you.
Eric Chandler
February 3, 2023
inTouch has helped us with our phone system for a while now, and Jim and his team have been great to work with. It's nice working with a local company who is extremely responsive whenever we run into issues or need to make changes.
Garrett May
December 16, 2022
inTouch Communications always has great communication, follow up, training, and the expertise to get get the job done right.
Get inTouch
Feel free to get inTouch anytime and one of our team members will be happy to help
